Terms & Conditions

Introduction

These Terms and Conditions govern your use of the Keltoi Clinic website and services.

By accessing our website, completing an assessment, booking a consultation, purchasing a service, or otherwise using our services, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, you should not use our services.

About Keltoi Clinic

Keltoi Clinic provides healthcare administration, patient support and coordination services.

Keltoi facilitates access to independent healthcare professionals and regulated UK pharmacies where appropriate.

Keltoi does not guarantee that any patient will be prescribed medication or deemed suitable for treatment.

Eligibility

We reserve the right to refuse services where eligibility requirements are not met.

• Be at least 18 years old.
• Reside within the United Kingdom where the service is available.
• Provide accurate and complete information.
• Have legal capacity to enter into agreements.

Medical Assessments

All treatment decisions are made solely by appropriately qualified independent healthcare professionals.

Completion of an assessment or payment for a consultation does not guarantee any of the following:

Clinical decisions remain entirely at the discretion of the treating clinician.

• A diagnosis.
• A prescription.
• Approval for treatment.
• Ongoing treatment eligibility.

Prescriptions

Where a clinician determines that treatment is appropriate:

Clinicians may refuse, amend, suspend or discontinue treatment at any time where clinically appropriate.

• A prescription may be issued.
• Prescriptions are subject to professional and legal requirements.
• Prescribing decisions may change based on clinical information provided.
• Repeat prescriptions are not guaranteed.

Pharmacies and Medication Supply

Medication is supplied by regulated pharmacies.

Keltoi does not manufacture, dispense or deliver medication unless specifically stated otherwise.

Medication availability may vary and cannot be guaranteed.

Delivery times provided by pharmacies are estimates only.

Weight Management Services

Weight management services are intended to support lifestyle changes and medical treatment where clinically appropriate.

Results vary between individuals.

Keltoi makes no guarantee regarding:

Patient outcomes depend upon numerous factors including adherence to treatment plans, lifestyle choices and individual health circumstances.

• Weight loss achieved.
• Treatment outcomes.
• Speed of results.
• Maintenance of results.

Fees and Payments

Fees will be clearly displayed before purchase.

By purchasing services you agree to pay all applicable charges.

Payments may include:

Medication costs may be payable separately through a pharmacy.

• Consultation fees.
• Subscription fees.
• Clinical review fees.
• Prescription fees.
• Medication costs.

Subscription Services

Where a subscription service is provided:

Cancellation requests must be submitted prior to the next billing date.

• Subscription charges will continue until cancelled.
• Patients remain responsible for payment of outstanding charges.
• Keltoi may suspend services where payments fail.
• Subscription services do not guarantee treatment continuation.

Refunds

Consultation fees are generally non-refundable once a consultation or clinical review has commenced.

Refund requests will be assessed individually and in accordance with applicable consumer legislation.

Medication cannot usually be returned or refunded once dispensed except where required by law.

Patient Responsibilities

Failure to provide accurate information may affect treatment decisions and patient safety.

• Provide accurate information.
• Update us regarding changes to your health.
• Follow clinical advice provided.
• Use medications only as prescribed.
• Report side effects or concerns promptly.

Website Information

Information published on the website is provided for general informational purposes only.

Website content does not constitute:

Patients should seek professional medical advice regarding their individual circumstances.

• Medical advice.
• Diagnosis.
• Treatment recommendations.

Limitation of Liability

Nothing within these Terms excludes liability where exclusion would be unlawful.

To the fullest extent permitted by law, Keltoi shall not be liable for:

Keltoi's total liability shall not exceed the amount paid by the patient for the relevant service giving rise to the claim.

• Indirect losses.
• Consequential losses.
• Loss of profits.
• Loss of opportunity.
• Delays caused by third parties.
• Pharmacy delivery delays.
• Medication shortages.

Intellectual Property

All website content remains the property of Keltoi Clinic unless otherwise stated.

Content may not be copied, reproduced or distributed without prior written permission.

• Text.
• Graphics.
• Logos.
• Branding.
• Images.
• Documents.

Privacy

Use of our services is also governed by our Privacy Policy.

Our Privacy Policy explains how personal information is collected, stored and processed.

Complaints

Complaints should be submitted to clinic@keltoi.co.uk.

We will investigate complaints in accordance with our complaints procedure.

Regulatory Compliance

Keltoi operates in accordance with applicable healthcare, consumer protection and data protection legislation.

Healthcare professionals remain individually responsible for their own clinical decisions and professional obligations.

Changes to These Terms

We may amend these Terms and Conditions from time to time.

Updated versions will be published on our website.

Continued use of our services constitutes acceptance of any updated Terms.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Northern Ireland.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

Contact Information

Keltoi Clinic

Email: clinic@keltoi.co.uk

Telephone: 028 9433 6992

Website: www.keltoi.co.uk